Complaints, Compliments, Feedback
We always try to give the best service that we can and to meet service user, client and stakeholder expectations. However, we know that however hard we try, we may not meet your expectations every time. For this reason, your views are important to us. We appreciate and value your feedback, and whilst it is always good for us to hear when things go right, we also need to know when things go wrong – so that we can get it right next time.
To feedback to us, be it a comment, compliment or formal complaint please email the Central Business Unit at cbu@shap.org.uk , or call us on 01744 454056
If you would like to see a full copy of our Complaints Policy and Procedures – please click this link below: