SHAP’s Temporary Accommodation Scheme in Knowsley provides housing management, support, advice and assistance to single men and women, couples and families assessed as homeless or potentially homeless by Knowsley Council.

The Scheme is managed by the Scheme Manager, two Project Worker and a Housing Management Administrator.

It is not possible to apply directly to the Scheme for accommodation, instead anyone living in Knowsley who is experiencing difficulties with their accommodation – being unable to live safely at their home; losing their home or being threatened with homelessness, should contact the local authority Housing Solutions Service as soon as possible.

Don’t wait until you have left your home or have to leave home very soon before you contact them – the sooner you contact them, the more they can do to help you.

If Housing Solutions offer you accommodation within the Temporary Accommodation Scheme, you will be offered:

• a fully furnished property
• receive a ‘starter pack’
• new bedding (which you will be allowed to take with when you leave).

The staff team will help you to complete all of the paperwork needed for you to live in the property; claim housing benefit; pay council tax and claim council tax relief, claim any other welfare benefits you may be entitled to and access Property Pool Plus (PPP).

They will also carry out house safety checks and visit you regularly and support you while you wait for a move to more permanent accommodation. Besides Knowsley Housing Solutions, they also work closely with Knowsley Strategic Housing, Adult and Children’s Social Care Services, LIVV Housing Group, Knowsley Furnished Tenancies, The Emergency Support team, Knowsley Social Care, the Tenants Extra Support Scheme (TESS), Knowsley Housing Benefits Department and help service users and clients access support from Knowsley’s Emergency Support Scheme.

Mission Statement

We promote independence and empowerment by developing resilient communities and offering support to our clients with the prospect of working towards a brighter, stronger and more positive future.

How to access the scheme

Referrals cannot be made directly to the scheme.  Any property allocated is done through Knowsley Housing Options Service.

How to apply

Please contact Knowsley Housing Solutions Service on 0151 443 2333 for a confidential and private discussion. Monday – Friday 9am – 5pm (Wednesday 9am – 4pm).

An out of hours service is available in an emergency.

You can also visit them at:

Kirkby One Stop Shop

• Any Monday and Friday between 9am and 3pm

Huyton One Stop Shop

• Any Tuesday and Thursday from 9am to 3pm
• Any Wednesday from 11am to 3pm.

E: housingsolutions@knowsley.gov.uk